Refund policy

Rajvion – Return, Exchange, Refund and Shipping Policy

Last Updated: 23 October 2026

At Rajvion, we want you to shop with confidence. We are committed to providing quality products and a smooth shopping experience. If you need to return or exchange an item, or if there is an issue with your order, please review the policy below.

1. Return and Exchange Policy

  • 7-day return and exchange window: You may request a return or exchange within 7 days from the date your order is delivered.

  • Product condition: Products must be unused, unworn, unwashed and returned with their original tags, labels and packaging intact.

  • Quality inspection: All returned products are subject to a quality inspection before a return, exchange or refund is approved.

  • Exchange availability: Exchanges are subject to stock availability and are limited to one exchange per product, except where a further remedy is required under applicable law.

  • Size selection: Please refer to the size chart on the product page before placing your order.

  • Promotional products: Products purchased under special offers, clearance sales, bundle deals or promotional campaigns may have specific return or exchange conditions. Any applicable restrictions will be communicated before purchase and will not affect rights available under applicable law.

  • Replacement products: If an exchanged product is defective, damaged or incorrect, please contact us for assistance. Your statutory consumer rights remain unaffected.

To request a return or exchange, contact us using the support details provided at the end of this policy. Please include your order number and registered mobile number.

2. Free Return Pickup

Rajvion offers free reverse pickup for eligible return and exchange requests, subject to courier service availability at your PIN code.

  • Once your request is approved, we will arrange a reverse pickup through our courier partner.

  • Please pack the product securely and ensure that its original tags, labels and packaging are included.

  • Keep the product ready for pickup at the agreed address and time.

  • If reverse pickup is unavailable in your area, our support team will provide instructions for returning the product through an alternative courier arrangement.

  • Please do not send a return to an unconfirmed address. Contact us first to receive the authorised return instructions.

Returned products must pass the applicable quality inspection before the return, exchange or refund is completed.

3. Refund Policy

Refunds for eligible returns will be processed after the returned product has been received and has passed the quality inspection.

Prepaid Orders

  • Approved refunds will be initiated to the original payment method used for the purchase.

  • We aim to initiate eligible refunds within 3–5 business days after the quality inspection is completed.

  • The time taken for the refund to appear in your account depends on your bank, card issuer or payment service provider.

Cash on Delivery (COD) Orders

  • For eligible COD returns, refunds will be processed through a bank transfer to the bank account details provided by the customer.

  • Please ensure that your bank account details are accurate and belong to the intended refund recipient.

  • We aim to initiate eligible refunds within 3–5 business days after the quality inspection is completed and the required refund details have been received.

Refund Conditions

  • Refund eligibility is determined by the applicable return conditions and the reason for the return.

  • If a product is defective, damaged, incorrect or materially different from its description, Rajvion will assess the issue and provide an appropriate remedy in accordance with applicable law.

  • Any refund of shipping charges will be handled according to the circumstances of the return and applicable law.

  • If there is a delay in receiving your refund after it has been initiated, please contact us with your order number so we can help you check its status.

4. Damaged, Defective, Incorrect or Missing Products

We take care to fulfil orders accurately. If you receive a damaged, defective or incorrect product, or if an item is missing from your order, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us investigate, please provide:

  • Your order number.

  • Clear photographs of the product and its packaging.

  • A photograph of the shipping label, where available.

  • An unboxing video, if available, particularly for missing items or parcel damage.

Our team will review the information and arrange an appropriate resolution, which may include a replacement, exchange or refund, depending on the circumstances and applicable law.

An unboxing video is helpful evidence but is not an absolute requirement for considering a claim. The absence of a video alone will not automatically exclude a remedy required under applicable law.

If the parcel is visibly torn, tampered with or damaged at delivery, please document its condition and notify the delivery agent where possible.

5. Order Cancellation and Modification

  • Orders may be cancelled or modified before dispatch, subject to the order's processing status.

  • Once an order has been dispatched, cancellation or modification may no longer be possible.

  • If you need to change your size, product, delivery address or contact details, please contact us as soon as possible.

  • Refunds for approved cancellations will be processed to the original payment method. For eligible COD orders where payment has not been collected, no purchase refund is due; any amount already paid will be refunded as applicable.

  • Refund processing and bank credit timelines may vary depending on the payment provider.

6. Shipping Policy

Free Shipping

Rajvion offers free shipping on all orders across India, subject to service availability at the delivery PIN code. No standard shipping fee will be charged at checkout.

Order Processing

  • Orders are generally processed within 1–3 business days after payment confirmation or order confirmation for COD orders.

  • Orders are shipped through our designated courier partners.

  • Processing may take longer during sales, public holidays or periods of unusually high order volumes.

Delivery Time

Delivery estimates depend on your location, courier service availability and other operational factors. The estimated delivery time, where available, will be communicated at checkout or after dispatch.

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to weather, public holidays, courier disruptions or other circumstances beyond our control.

Order Tracking

Where tracking is available, shipment details will be shared using the contact information provided when placing your order.

If your order is marked as delivered but you have not received it, please contact us promptly so we can investigate with the courier partner.

7. Product Information and Care

  • Please review the product description and size chart carefully before ordering.

  • Actual product colours may vary slightly due to screen settings, lighting conditions and device displays.

  • Follow the washing and care instructions provided with your product.

  • Products returned for a change of mind or size must meet the applicable condition requirements described in this policy.

  • Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection law.

8. Contact Rajvion

For assistance with returns, exchanges, refunds, cancellations, shipping or order tracking, please contact us:

Brand: Rajvion

Website: https://rajvion.com

Email: Rajvion01@gmail.com

WhatsApp: +91 7620655980

Business and Return Address: Please contact our support team for authorised return instructions before shipping any product.

When contacting us, please include your order number and registered mobile number to help us resolve your query efficiently.

Thank you for choosing Rajvion. We appreciate your trust and look forward to serving you.

Rajvion — Inspired by Vision, Built to Last.